Reference

Terms That Govern Your Account on cv44

Using cv44 means you agree to the conditions set out here — covering account access, payment processing through bKash, Nagad, and Rocket, and how we handle your data. Access to our platform depends on your local law and eligible regions.

Account TermsPayment ConditionsData PracticesJurisdiction Notice
cv44 Terms That Govern Your Account on cv44
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to raise a dispute, the channels below are the right place to start. We aim to respond to legal and account queries within a reasonable timeframe — complex data requests may take longer.

Account Support Raise account-level legal queries, including access disputes and transaction records, through the support chat inside your cv44 account dashboard.
Data Requests To request a copy of the personal data we hold on your account, contact us via the email address linked to your registered profile.
Formal Disputes For formal legal notices or escalated complaints, use the written contact form in the Legal section of your account settings.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling aren't afterthoughts — they're built into how the platform runs. Here's what that looks like in practice across the areas that matter most to you.

Data Retention

We keep your account and transaction data for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice.

Cookie Use

We use cookies to keep your session active, remember your wallet preference between bKash, Nagad, and Rocket, and measure how the lobby performs on your device.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. We never store your mobile wallet PIN or share account credentials with third parties.

Requesting Changes

To update your registered details, correct inaccurate data, or request deletion of your account, go to Account Settings or contact support with your registered email.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms work in practice.

Access depends on whether using the platform is permitted under your local law. It's your responsibility to check that before opening an account. We don't make eligibility decisions on your behalf.

Send a data request from the email address registered to your account. We'll confirm receipt and provide your data within a reasonable period, typically within a few weeks.

Yes. You can request account closure and data deletion through Account Settings. Some transaction records may be retained for the legally required period even after deletion.

We don't store your mobile wallet credentials. Payment instructions are processed through the wallet provider's own flow — we only record the transaction reference and amount on our side.

We'll send a notice to your registered contact before any material change takes effect. Continuing to use the platform after that notice means you've accepted the updated terms.

Start with the support chat in your account dashboard. If the issue isn't resolved there, use the formal dispute form in the Legal section of your account settings for escalation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.